Notification Management

Notifications are email messages sent from the Governance Portal to inform users of changes to the application. There are four types of notifications:

• Event-Based: Based on a calculated field event (i.e. creating, updating, closing, deleting and changes in incident threshold values) so that when that event occurs, an email notification is automatically sent to the assigned users.
• Time-Based: Triggered when an established date has been passed.
• Ad-Hoc: Triggered manually by a user from a link in a form.
• System/User: Triggered based on a change to a user account, such as when a new user is added or an account is locked.

All email content, information, and intended recipients are customized and controlled through notification templates.

Note: See Notification Templates for more information.