Action Plans

Action Plans allow the process owner to document action steps or upload supporting documentation where a gap or weakness has been identified in the process. Action plans require a review to be completed in order to close the action plan. Action plans can be created manually or via a workflow template. See Workflow Templates for additional information.

Action plans can be created individually for the following objects in the system:

Process (process evaluation)
Objective (objective evaluation)
Risk (design effectiveness and adequacy of controls evaluation)
Control (operating effectiveness evaluation)
Organizational unit and process documentation
Risk Event Category
Audits
Work Papers
Incidents
Impacts
Indicator Measurements

Action Plans allow users to document key remediation steps where necessary and provide a mechanism to manage the resolution of action plans. Email notifications are sent to users when action plans are past due. Additional email notifications may be sent to users when action plans are created, edited or deleted.

Notes:

Administrators can configure fields in the Action Plan form to to update a field based on a specific value of another field or fields. See Configure a Calculated Field for details.
Administrators can configure notifications to be sent based on a specific date or event (i.e. creating, updating, closing, deleting) in an action plan. See Notification Management for details.