Assess Incident Impact

Impact measures the real or potential quantitative effect that an incident might have on an entity/organization through loss, injury, disadvantage or gain. Impact results can represent a positive or negative fiscal change to the incident and can be leveraged as estimates for risk management and forecasting purposes. A single incident may have multiple impacts within an entity. Impacts are added in the impact tab on the incident form.

Note: Administrators can configure notifications to be sent based on a field event (i.e. creating, updating, closing, deleting) in an impact. See Notification Management for details.